Troubleshooting

Possible causes:

• Your device is not on the same Wi-Fi network
• The IP address has changed
• PaxTime is not connected to Wi-Fi

Solutions:

1. Check your router's connected devices list for "PaxTime"
2. Make sure your phone/computer is on the same Wi-Fi network
3. Power-cycle the plug (unplug for 10 seconds, then plug back in)
4. If still not found, perform a Wi-Fi reset (4 button presses)

Possible causes:

• Device time is out of sync
• Your phone's time is incorrect
• Code has expired (they change every 30 seconds)

Solutions:

1. Make sure your phone's time is set to automatic
2. Reconnect PaxTime to Wi-Fi to sync its clock
3. Wait for a new code and try again immediately when it appears
4. If the problem persists, check for a time warning on the PaxTime interface

Possible causes:

• Device is not in Timed mode
• Calibration has not been completed
• Extra time was added

Solutions:

1. Check that the mode is set to "Timed" (not "On" or "Off")
2. Run calibration if you haven't already
3. Check if extra time was added today — it resets at midnight

Possible causes:

• Calibration was done incorrectly
• Other devices are affecting power readings
• TV power consumption has changed

Solutions:

1. Re-run calibration
2. Make sure the TV is fully off during standby measurement and fully on during active measurement
3. If you have a soundbar or other devices on the same outlet, include them in calibration

Cause: Your router assigns dynamic IP addresses (DHCP).

Solution:

1. Log into your router's admin panel
2. Find the DHCP reservation or static IP settings
3. Create a reservation for PaxTime so it always gets the same IP
4. Update your bookmark with the new permanent IP

Possible causes:

• Network is 5 GHz only (PaxTime requires 2.4 GHz)
• Incorrect password
• Special characters in network name

Solutions:

1. Make sure you're selecting a 2.4 GHz network
2. Double-check your Wi-Fi password
3. Try a network with a simpler name (letters and numbers only)
4. Move PaxTime closer to your router during setup