Get Support
Need help with your PaxTime device? Here's how to get assistance.
Before Contacting Support
Please gather the following information to help us assist you faster:
- Device IP address — Found in your router's connected devices list
- Firmware version — Displayed in the footer of the PaxTime interface
- Current mode — Timed, On, or Off
- Current schedule — Your daily time limits
- What you expected vs. what happened
- Steps to reproduce the issue (if applicable)
Self-Help Resources
Many issues can be resolved by checking these resources:
- Troubleshooting guide— Solutions for common problems
- Reset and recovery— How to reset Wi-Fi or factory reset
- Full user manual— Complete setup and usage instructions
Contact Support
Email Support
Send your question to: support@pax-time.com
Contact Form
Use our online contact form: pax-time.com/contact
What to Include in Your Message
- A clear description of the issue
- The information gathered above (IP, firmware version, etc.)
- Any error messages you've seen
- Steps you've already tried
- Photos or screenshots if relevant
Retailer Support
If you purchased PaxTime through a retailer or installer, they may also be able to provide support. Contact them with your order information and the details described above.